Terms and Conditions
Last updated: July 2026
1. Scope
These terms and conditions apply to all orders placed with Hauswart247, Diogo Oliveira Coelho, Dorfstrasse 38, 5512 Wohlenschwil, Switzerland.
Deviating terms of the client apply only insofar as they have been confirmed in writing.
2. Enquiry, quotation and conclusion of contract
An enquiry made through this website is non-binding and free of charge.
The contract is concluded only once the appointment has been confirmed by telephone or e-mail. Until then, the enquiry can be changed or cancelled at any time and at no cost.
The enquiry is followed by a quotation with a personal link. The contract is concluded only when the client books a date there or confirms it by telephone or in writing. The link is personal, limited in time and not intended to be passed on.
The amount shown by the calculator is based on the client’s details. On confirmation it becomes a fixed price, provided the size and condition of the property match those details.
3. Prices and surcharges
All prices are in Swiss francs. Travel, materials and disposal are included unless agreed otherwise.
Cleaning a flat starts at CHF 750. The final price depends on size, condition and the additional services chosen. A price stated as “from” is the entry price of that service within the limit named there.
Surcharges on the cleaning due to condition: heavily used +25 %, nicotine or extreme case +50 %.
Date-dependent surcharges are shown in Swiss francs at the “Preferred date” step, before the enquiry is sent: for an appointment on Sunday +50 %.
Surcharges are never multiplied with one another; they are all calculated on the same basis.
If a requested start of work after 09:00 requires an additional working day, a further travel fee of CHF 150 is charged. It, too, is shown before sending.
Any value added tax is shown separately on the invoice.
4. The client’s cooperation
Access to the property must be possible on all agreed days; water and electricity must be available.
The property is cleared, unless clearance is part of the order.
Circumstances that determine the work, natural stone, nicotine, mould, a broken lift, no parking, must be stated with the enquiry.
If one of these conditions is missing and work therefore cannot be carried out, clause 6 applies.
5. Execution and deviations
If the condition on site differs from what was stated, a call is made before work begins. Any additional price is discussed and approved beforehand, never added to the invoice afterwards.
Times in the work plan are guide values. Drying and dwell times govern the sequence and are not shortened.
If a confirmed appointment has to be postponed for good cause, illness, accident, weather, the client is informed without delay and offered the next possible date.
6. Cancellation and postponement by the client
Up to 48 hours before the agreed start of work, cancellation or postponement is free of charge.
After that, and if access is not possible on the day of the appointment, a travel and reservation fee of CHF 150 is charged.
For clearances, clause 10 additionally applies.
7. Acceptance and satisfaction guarantee
Acceptance takes place jointly and is documented with photographs. It is recorded on the work sheet, which both sides sign; additional services and the resulting price appear on it before signing.
If the cleaning is objected to at the acceptance inspection, the touch-ups are free of charge. Decisive are the points documented as cleaning defects in the official acceptance report of the management company or the institution. Rectification continues until the points documented as cleaning defects in the acceptance report have been remedied; the first visit takes place within 24 to 48 hours.
Defects apparent at acceptance must be notified immediately; hidden defects in writing within ten days of acceptance.
8. Painting work
Paint is applied in the colour according to the acceptance report or the original condition. Pure white only if the walls were originally white.
Painting work is due on completion of the work, not at the tenancy handover of the whole flat. For larger painting jobs, an advance on materials is agreed.
9. Floor and silicone work
Floor and silicone work is due on completion. Full sanding is referred to a specialist company where required.
Drying times are provided in writing at handover. No liability is accepted for damage resulting from use that is too early.
10. Clearance
Clearances are irrevocable and are not linked to a later acceptance inspection.
Private clients: 50 % deposit on confirmation of the appointment, the remainder on completion. Commercial clients: invoice on completion, 30-day payment term.
Valuables are recorded and handed over solely on the client’s instruction. Nothing is disposed of unilaterally.
11. Payment
Move-out and one-off cleaning for private clients: payment in advance. When booking you choose between 50 % on order confirmation with the remaining 50 % within 7 days of the joint acceptance, or 100 % in advance. The appointment is firmly reserved once the payment or the deposit is received; you receive the corresponding QR invoice(s).
Regular cleaning as well as all jobs for commercial clients and institutions — care homes, offices and management companies, including one-off cleans for commercial clients: invoice after the work or after joint acceptance, 30-day payment term. For private customers, only advance payment as set out in the preceding paragraph applies.
If a job paid in advance is cancelled, the refund follows section 6; documented costs already incurred (e.g. travel, firmly reserved time) may be deducted.
If the payment term expires unused and a written reminder has been sent, default occurs; from that point the statutory default interest of 5 % is charged.
12. Insurance and liability
Hauswart247 holds business liability insurance. Damage must be reported without delay so that it can be established.
No liability is accepted for pre-existing damage and normal wear; the condition is photographed before work begins.
Liability for slight negligence is excluded to the extent permitted by law. Otherwise, liability is governed by the statutory provisions.
13. Data protection
The privacy policy of this website applies. The client’s details are used solely to carry out the order.
14. Ongoing contracts: regular cleaning, caretaking and winter service
The regular cleaning runs for an indefinite period. Either party may terminate it with one month’s notice to the end of a calendar month. The agreed flat rate is invoiced monthly. If an agreed visit does not take place for reasons attributable to hauswart247, it is made up or credited. Price adjustments are announced at least one month in advance; the client may then terminate as of the date of the adjustment.
The caretaking contract is concluded for twelve months and then continues indefinitely. It may be terminated with three months’ notice to the end of a month. The monthly flat rate is based on the site visit and the agreed scope of services; it is reviewed annually and adjusted with one month’s notice. Keys and access codes handed over are receipted in writing and kept securely; in the event of loss, hauswart247 is liable within the scope of its business liability insurance, at most up to the cost of replacing the locking system concerned.
The winter service is agreed for the season (generally November to March). Clearing and gritting are carried out to the best of ability and according to local conditions; complete freedom from snow and ice around the clock cannot be guaranteed. Liability is governed by statutory provisions; the property owner’s or management’s own duty to maintain and grit remains reserved.
15. Governing law and place of jurisdiction
Swiss law applies. The place of jurisdiction is the registered office of the company; mandatory statutory places of jurisdiction remain reserved.